1. Introduction
Wh Urbanbuild Pty Ltd (ABN 99 699 069 193) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and postal address when you enquire about our services or submit a contact form.
- Project information — details about your property, building requirements, budget, and timeline that you provide during consultations.
- Website usage data — non-identifying analytics data such as browser type, pages visited, and referring URLs via cookies and similar technologies.
3. How We Collect Information
We collect information directly from you when you:
- Submit an enquiry via our website contact form.
- Send us an email at [email protected].
- Communicate with us by phone, mail, or in person.
- Visit our website (automated collection via cookies).
4. Purpose of Collection
We collect personal information for the following purposes:
- To respond to your enquiries and provide information about our services.
- To assess project feasibility and prepare quotations.
- To communicate with you throughout the project lifecycle.
- To comply with legal and regulatory obligations.
- To improve our website and service offering.
5. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:
- Our professional advisors (e.g., accountants, lawyers) where necessary.
- Regulatory bodies as required by Australian law.
- Third-party service providers who assist us in operating our website or business (e.g., web hosting), provided they agree to keep your information confidential.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of physical and electronic records and restricted access to personal data on a need-to-know basis.
7. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of the site.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To do so, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
Wh Urbanbuild Pty LtdEmail: [email protected]
ABN: 99 699 069 193
Melbourne VIC 3131